Question 1

How do I add a new dog to my profile?

Accepted Answer

You can add a new dog by clicking on your profile icon in the top right, selecting 'Profile' or 'Settings', and then clicking the 'Add Dog' button in the dogs section.

Question 2

Can I add more than one owner to a dog?

Accepted Answer

Yes, Dog Park Social supports multi-owner profiles. You can invite another user to co-manage a dog's profile so you both receive updates and can both check the dog into parks.

Question 3

Is there a limit to how far I can search for parks?

Accepted Answer

Our text search is unrestricted, meaning you can search for dog parks anywhere in the world. You can also use location-biased search to find parks near your current coordinates.

Question 4

What is the QR code on my profile for?

Accepted Answer

Each park has a unique QR code generated for onboarding. Admins may also provide QR codes for quick park check-ins or for inviting friends to join the community.

Question 5

How do I check in to a park?

Accepted Answer

On any park card, you'll see options for 'Now', '5m', and '10m'. Tapping these will immediately update your status for your friends to see. If you're staying for a specific time, you can set your duration so friends know how long they have to join you!

Question 6

How do friend notifications work?

Accepted Answer

When you check in or signal you're 'On My Way', all your accepted friends receive a push notification. This makes it effortless to coordinate playdates. Likewise, you'll get a 'Woof' notification when a friend heads to the park!

Question 7

Can I set a default park?

Accepted Answer

Yes! On any park card, you'll find a 'Set as Default' icon. This keeps your home park pinned to your dashboard for one-tap check-ins.

Question 8

What happens if I forget to check out?

Accepted Answer

The app uses your 'Standard Check-in Duration' (which you can set in settings) to automatically check you out after your visit ends. You can also manually check out any time from the dashboard.

Question 9

How do I set up Park Alarms?

Accepted Answer

Head to Settings > Alarms. You can create recurring reminders for the times you usually visit your favorite parks. The app will notify you when it's time to go and can even prompt you to notify friends.

Question 10

How do I configure my notification preferences?

Accepted Answer

Go to Profile > Settings > Notifications. Here you can toggle alerts for friend activity, messages, and park updates to ensure you're only notified about what matters to you.

Question 11

Can I change the notification sounds?

Accepted Answer

Yes! Premium members can choose from a library of custom dog-themed sounds in the notification settings, letting you hear exactly who is heading to the park.

Question 12

What are 'Quiet Hours'?

Accepted Answer

Quiet Hours allow you to set specific times when the app will not send push notifications, such as late at night, without having to disable your alerts entirely.

Question 13

Who can see my check-in status?

Accepted Answer

Safety is our priority. Only users who are in your 'Friends' list can see your active check-ins, dog details, and 'On My Way' signals. Your precise location is never shared with anyone.

Question 14

What do non-friends see?

Accepted Answer

Users who are not your friends can only see the total number of dogs at a park (e.g., '5 dogs currently here'). They cannot see your name, your dog's profile, or any identifying details.

Question 15

How do I manage my friend list?

Accepted Answer

You can find and add friends through the 'Social' tab or by searching for their username. You have full control over who you accept as a friend, ensuring your activity remains private to your circle.

Question 16

How much does Premium cost?

Accepted Answer

We offer three simple plans: A$1.50/month, an annual pass at A$14.99/year, or a per-dog Lifetime membership at A$74.99 per dog. Everyone starts with a 30-day free trial, and you earn an extra free month for each friend you refer.

Question 17

Does my subscription work on all devices?

Accepted Answer

Absolutely. Your Premium status is linked to your Dog Park Social account and is securely managed across both iOS and Android. One subscription covers all your devices.

Question 18

What are the key benefits of Premium?

Accepted Answer

Premium members enjoy a completely ad-free experience, 'On My Way' ETA signals, custom notification sounds, and the ability to set weekday-specific alert schedules.

Question 19

How do I manage my subscription?

Accepted Answer

You can view and manage your subscription any time through the 'Settings' menu in the app or via your device's App Store/Google Play subscription management.

How can we help?

Premium Access

General & Getting Started

How It Works: Check-ins

How It Works: Alarms & Alerts

Privacy & Friends

Premium Subscription